Return & Refund Policy

At BNB, we value your satisfaction and strive to provide you with the best shopping experience. If you are not completely happy with your purchase, our Return & Refund Policy is here to help.

1. Eligibility for Returns

• Items may be returned within 7 days of the delivery date.
• Returned items must be:
  • Unused, unworn, and in their original condition.
  • In the original packaging, with all tags, labels, and accessories included.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

Certain products cannot be returned or refunded, including:

• Perishable goods (food, supplements, or cosmetics).
• Opened or used personal care and beauty products.
• Gift cards, vouchers, or digital products.
• Items marked as Final Sale or clearance.

3. Return Process

1. Contact us at [[email protected]] or via our customer chat before sending your item.
2. Once your return is approved, you will receive instructions and the return shipping address.
3. Please use a trackable shipping method to return your item.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
• Original shipping fees are non-refundable.

5. Refunds

• After receiving and inspecting your return, we will notify you of the approval or rejection.
• Approved refunds will be processed within 10-14 business days.
• Refunds will be issued using your original payment method.
• If you paid via installment or credit card, processing times may vary depending on your bank or payment provider.

6. Exchanges

• Exchanges are available for defective or incorrect items, subject to stock availability.
• If an exchange is not possible, a refund will be issued.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or issue a full refund at no cost to you.

📌 Important Note:
BNB reserves the right to deny returns or refunds if products do not meet the above conditions.