Yes, we ship to multiple international destinations. Delivery times and shipping fees will vary depending on the country. Import duties or taxes may apply depending on your region. Standard shipping typically takes 7–21 business days, while express shipping arrives within 5–10 business days. 

Standard shipping typically takes 3–10 business days, while express shipping arrives within 1–5 business days. Same-day delivery is available in certain areas for orders placed before the cut-off time.

Absolutely! At Brand New Beauty (BNB), your safety and privacy are our top priorities.

• Secure Payments – All transactions are encrypted using industry-standard SSL technology.

• Data Protection – Your personal information is kept confidential and never shared with third parties without your consent.

• Trusted Platform – BNB is built on a reliable, secure eCommerce platform with over a decade of experience in health, beauty, fashion, and lifestyle products.

• Fraud Prevention – We actively monitor for suspicious activity to protect both customers and sellers.

✨ Shopping on BNB is designed to be safe, simple, and worry-free, so you can focus on finding the products you love.

You can cancel or update your order as long as it has not yet been processed or shipped.

1. Log in to Your Account – Go to My Orders.
2. Select the Order – Find the order you want to cancel or modify.
3. Choose Cancel or Edit – If your order is still in “Processing,” you can request a cancellation or contact customer support to change details (such as shipping address, size, or quantity).
4. Receive Confirmation – Once approved, you’ll get a cancellation confirmation or an updated order summary.

Important Notes:

• If your order has already been shipped, it cannot be canceled. However, you may still be eligible for a return or exchange after delivery (depending on product type and policy).
• Refunds for canceled orders are processed within 10–14 business days to your original payment method.

No, you don’t need an account to shop with Brand New Beauty (BNB). You can place an order as a guest by providing your shipping and payment details at checkout.

Benefits of Creating an Account:

• Faster checkout with saved information
• Easy order tracking and history
• Access to special promotions and rewards
• Ability to manage returns and exchanges more efficiently

We recommend creating an account to enjoy a smoother shopping experience, but it’s entirely optional.

Absolutely! Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your package in real time. (track your order click here.)

Returning a product with Brand New Beauty (BNB) is simple:

1. Request a Return – Log in to your account, go to My Orders, and select the item you wish to return.
2. Choose a Reason – Select the reason for return (e.g., wrong item, damaged product, change of mind – where applicable).
3. Prepare the Package – Ensure the product is unused, in its original packaging, with all tags and accessories included.
4. Ship It Back – Follow the return instructions provided. Depending on your location, you may drop it at a partner courier point or arrange a pickup.
5. Refund or Exchange – Once we receive and inspect the item, we’ll process your refund to your original payment method or send out a replacement/exchange.

Important Notes:

• Returns must usually be made within 7 days of delivery (depending on product type and seller policy).
• Certain products, such as cosmetics, personal care, or perishable items, may not be eligible for return due to health and safety regulations.
• Refunds typically take 10–14 business days to appear in your account.